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ElementsXXL freeze immediately after run

Posted: Fri Oct 28, 2016 8:38 pm
by p.atreides
Hi, i have problem with ElementsXXL4 plugin. After buy and instalation this plugin and run Photoshop Elements 15 program show me only welcome plugin message and totally freeze. I tried reinstall XXL plugin in normal and safe mode in my W7 Pro 64bit without success. Please give me some advice and please pardon my english :-)

This is my Photoshop and PC config log in czech language:

Verze aplikace Adobe Photoshop Elements: 15.0 (20160905.m.97630) x64
Operační systém: Windows 7 64bitový
Verze: 7 SP1
Systémová architektura: Intel rodina CPU:6, Model:5, Stupeň:5 s MMX SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Počet fyzických procesorů: 2
Počet logických procesorů: 4
Rychlost procesoru: 2527 MHz
Vestavěná paměť: 8055 MB
Volná paměť: 6403 MB
Paměť dostupná pro Photoshop Elements: 6897 MB
Paměť používaná programem Photoshop Elements: 90 %
Velikost vyrovnávací paměti dlaždice: 128 kB
Úrovní vyrovnávací paměti pro obrazy: 6
Náhled písma: Střední
Algoritmus sazby textu: Latinka
Zobrazení: 1
Hranice zobrazení: horní= 0, vlevo= 0, spodní= 768, vpravo= 1366
Kreslení OpenGL: Vypnuto.

Re: ElementsXXL freeze immediately after run

Posted: Sat Oct 29, 2016 5:51 am
by HaraldHeim
Sorry to hear that. Please uninstall ElementsXXL, then run Photoshop Elements, switch it to Expert Mode and close it again. Then install ElementsXXL again and run Photoshop Elements. Please let me know if this helped.

Re: ElementsXXL freeze immediately after run

Posted: Sun Oct 30, 2016 7:20 pm
by p.atreides

Code: Select all

No, ElementsXXL still freeze. I try also reinstall my photoshop elements 15, run,  switch to expert mode, exit and install XXL plugin, but still not work, only show welcome XXL screen and freeze
.

Re: ElementsXXL freeze immediately after run

Posted: Mon Oct 31, 2016 2:59 pm
by HaraldHeim
Ok, I found out that ElementsXXL is freezing in the Czech version of Photoshop Elements 15. I uploaded a fixed version. I sent you an email with the new download link.

Re: ElementsXXL freeze immediately after run

Posted: Mon Oct 31, 2016 9:38 pm
by p.atreides
Thank you, this works great.